Summary
Security operations professional with 5+ years at GardaWorld, promoted
from field officer to a Security Command Center role coordinating CCTV
monitoring, access control, and guard operations across multiple states.
Calm and decisive under pressure, including deployment to high risk
civil unrest assignments, with direct experience supporting executive
protection. Strong communicator with a background in customer facing
sales.
Experience
Security Command Center (SCC) Operator · GardaWorld
2022 to Present
- Monitor live CCTV feeds and coordinate field security officers across multiple states from a centralized control center.
- Program and manage access control badges, maintaining secure facility entry for staff and visitors.
- Track weather and emerging threats, escalating conditions that affect site or personnel safety.
- Support executive protection by monitoring executive movements and coordinating security during high profile events.
- Serve as a primary point of contact, fielding incoming calls and dispatching the right response under time pressure.
Security Officer · GardaWorld
Oct 2019 to 2022
- Provided onsite security and access control, deterring and reporting incidents to protect people and property.
- Deployed to Minneapolis, MN during the 2020 civil unrest, maintaining safety and composure in a high risk, rapidly changing environment.
- Applied crowd management and conflict resolution skills under sustained pressure, coordinating with team members to protect assigned sites.
Wireless Sales Consultant · AT&T (Target Tech)
2019 to 2022
- Sold AT&T devices, plans, and accessories in a high traffic retail setting, consistently meeting sales goals.
- Guided customers through device selection, plan setup, and troubleshooting, delivering a smooth end to end experience.
Skills
CCTV / Video Surveillance Monitoring
Access Control & Badge Programming
Multi Site Security Coordination
Executive Protection Support
Emergency & Crisis Response
Conflict Management & Resolution
Crowd Management
Weather & Threat Monitoring
Dispatch & Radio Communications
Incident Reporting
Composure Under Pressure
Customer Service & Sales
Certifications
CPR Certified
Stop the Bleed Certified
Awards & Recognition
- Named Employee of the Month multiple times for going above and beyond in the line of duty.
- Honored for pushing a stranded vehicle out of active traffic to safety, protecting the driver and the public.
Education
High School Diploma · Prairie High School
2019
- Earned college credit in HTML & CSS web development coursework.